When it comes to Unified Communications-as-a-Service (UCaaS) solutions, the market is a crowded one. Zoom Phone, RingCentral, Microsoft Teams, 8×8, Dialpad, Vonage and more. With so many options to choose from, it can be overwhelming trying to figure out which one is best for your business.
Fortunately, there are some key steps you can take to help ensure you find the UCaaS solution that best meets your needs. Here’s what you should consider when selecting the right UCaaS solution for your organization.
1. Determine Your Needs
Before you even begin shopping around for a UCaaS solution, you should take the time to evaluate your business’s needs. Consider what features you need, like CRM integration, voice-to-text transcription, and advanced reporting and analytics. Knowing your needs ahead of time will help you narrow down your choices and make it easier to find the right UCaaS solution for your company.
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2. Research Your Options
Once you know the features you need, it’s time to start researching different UCaaS solutions. Read reviews from other businesses and compare features and pricing. This will help you get a better sense of which solutions may be best for your business.
Save time with our Top UCaaS Providers for 2023 comparison:
3. Talk to Peers and Experts
Besides researching online, you should also talk to industry peers and experts. Ask your current telecom provider if they offer any UCaaS solutions, or consult a professional for advice on which solutions may be best for you. Watch out for fake reviews!
4. Consider Your Budget
When selecting a UCaaS solution, it’s essential to consider your budget. Look closely at the price of each solution and make sure you understand what’s included in the cost. This will help you avoid unexpected fees or charges that can add up over time. The good news is the per-user seat cost for unified communications has dropped significantly over the past 18 months.
Here we show a side-by-side cost comparison we did for a Client.
5. Test It Out
Before you commit to a UCaaS solution, you should test it out to make sure it meets your needs. Most providers offer free trials or demos so you can understand how the solution works and how easy it is to use.
6. Consult a Trusted Advisor
There is chaos in the unified communications marketplace. Microsoft and Zoom make up most of the new deployments, but vendors like Dialpad and Vonage are carving out their niche. The right Trusted Advisor can save you time and money and eliminate the risk of choosing the wrong vendor.
By following these steps, you’ll be well on your way to finding the right UCaaS solution for your business. With the right solution in place, you’ll be able to simplify your communications and make it easier to stay connected with customers, colleagues, and partners.
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